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Being Indispensable
Learn the risks associated with being so great at your job that you become indispensable. Yes, there are risks.
Fecha de inicio:Available Now
Duración:1-3 hours
Brand vs Reputation
Learn how to close the gap between the personal brand you want to convey and the reputation others may perceive.
Fecha de inicio:Available Now
Duración:1-3 hours
Budgeting and Managing Your Money
MAS120 Budgeting and Managing Your Money will introduce you to basic budgeting and money managing strategies and techniques to apply when managing your finances.
Fecha de inicio:Available Now
Duración:2-3 hours
Building Sensory Skills: One Cup at a Time
In this course, you'll build your ability to identify what you smell and taste in your cup. Then you'll practice describing and sharing your sensory experiences with others. And all throughout, you'll form a deeper appreciation for the beverage you already love.
Fecha de inicio:Available Now
Duración:1-2 hours
Business Leadership Design: Closing the Service Quality Gap
Enhance your company's reputation and increase customer affinity by learning in this lesson the importance of offering quality service to meet customers' expectations of your product or service.
Fecha de inicio:Available Now
Duración:1-3 hours
Business Leadership Design: Outlining the Customer Experience
Whether your company offers products or services, every touchpoint with your customers matter. Learn a new tactic called service blueprinting to plan a better experience for your business' customers.
Fecha de inicio:Available Now
Duración:1-3 hours
Business Leadership Design: Recovering from Service Failures
Sometimes customers are not satisfied with your business' offerings. Learn methods to provide service recovery to the dissatisfied customer in order to turn these moments of failures into profit.
Fecha de inicio:Available Now
Duración:1-3 hours
Business Leadership Design: Speaking the Language of Your Customer
Interested in offering a new product or service at your company? This lesson will help you use your customers' voice to inform the design and pitch of your business offerings.
Fecha de inicio:Available Now
Duración:1-3 hours
Café Duplo: Inglês para Negócios
Use o contexto de produção de café para começar a aprender inglês para negócios e inglês usado em cenários de trabalho.
Fecha de inicio:Available Now
Duración:10 horas
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