Craft of Leadership - The Blend EMEA

The Blend is a curated collection of videos featuring insight from Starbucks leaders, focused on key mindsets, leadership skills, and team development. Through these stories and lessons, learners gain practical skills to lead with purpose, strengthen teams, and grow as leaders.

Mindsets

This video series explores the essence of ownership and getting stuff done, keeping it simple — customer focused and winning together. These mindsets help us create great customer experiences, support one another, and deliver results.

ACT LIKE AN OWNER & GET STUFF DONE

Embracing an ownership mindset transforms how you lead, show up, and drive results. Acting like an owner means taking initiative, getting stuff done, and owning the decisions, actions, and outcomes that create success.

KEEP IT SIMPLE & CUSTOMER FOCUSED

Keeping it simple starts with clarity. When partners understand the priorities, why they matter, and what's expected, they can focus on what matters most. Clear expectations reduce complexity, build confidence, and empower teams to create meaningful customer connections and deliver results.

WIN TOGETHER

Winning together starts with meaningful connection — coaching through listening, checking in, and understanding what partners need to feel supported and confident. Coaching also brings clarity by helping partners understand goals, expectations, and priorities so the work feels lighter and teams stay aligned. It means helping partners unpack the load, stepping in when someone is struggling, and celebrating growth and progress along the way.

Leadership Skills

This video series explores the leadership skills that help leaders inspire, support, and achieve results through others. Learn practical approaches to leading with clarity, authenticity, curiosity, and resilience while building strong teams and delivering success together.

CURIOSITY

Curiosity drives learning, growth, and innovation. Curious leaders ask thoughtful questions, seek to understand different perspectives, and stay open to new ideas. By leading with curiosity, we build stronger relationships, uncover opportunities, and make better decisions together.

AUTHENTICITY

Authenticity builds trust, connection, and credibility. Authentic leaders lead with honesty, stay true to their values, and show up consistently in their words and actions. By being genuine and approachable, we create an environment where partners feel valued, supported, and empowered to do their best work.

RESILIENCE

Resilience helps us adapt, persevere, and stay focused through change and challenges. Resilient leaders remain steady under pressure, learn from setbacks, and support their teams through uncertainty. By staying flexible and forward-focused, we build confidence, strengthen trust, and keep moving toward our goals together.

Team Development

This video series explores how leaders develop strong, capable teams through coaching, feedback, and growth opportunities. Learn practical ways to build confidence, strengthen performance, and create a culture where people and teams can thrive together.

CREATING HIGH PERFORMING TEAMS

Creating high-performance teams starts with setting clear expectations, building trust, and holding one another accountable. Great leaders create an environment where partners feel empowered to contribute, collaborate, and achieve their best. By aligning around shared goals and supporting one another, teams can deliver exceptional results together.

PERFORMANCE & DEVELOPMENT

Performance and development go hand in hand. Great leaders create clear expectations, provide meaningful feedback, and support continuous growth. By balancing accountability with development, we help partners build confidence, strengthen performance, and reach their full potential.

LEADING THROUGH CHANGE

Leading through change requires clarity, adaptability, and trust. Great leaders navigate uncertainty by communicating a clear direction, staying connected, and supporting their teams through challenges. By leading change with confidence and care, we build engagement, resilience, and success together.

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